Terms & Conditions, Acceptable User Policy & Other Terms of Business

We strictly forbid any of the following material being hosted on our servers:

Illegal Material

– This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any local laws.

Adult Material

– This Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of “adult material” is left entirely to our discretion.

Warez

– This includes pirated software, ROMS, emulators, phreaking, hacking, password cracking. IP spoofing, etc., and encrypting of any of the above. Also includes any sites which provide “links to” or “how to” information about such material.

We strictly forbid any of the following material being transmitted through our Network:

– You may not send unsolicited e-mail of any kind to any recipient.

– You may not deliberately send out any harmful material, including (but not limited to):

– Virus attachment(s)

– Explicit pornographic images

– Any material that could be considered harmful

Should there be any issues regarding Abuse of our servers / hosting which you wish to report, please send it to abuse@datalords.co.uk

Fair Usage Policy

Excessive Resource Usage

Resources are defined as bandwidth and/or processor utilisation. We may implement the following policy to our sole discretion:

When a user is found to be monopolising the resources available we reserve the right to suspend that account immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers. For DataLords Web Hosting, your hosting environment itself is a dedicated server, and so monopolisation will only apply to bandwidth. For DataLords Email Hosting, your hosting environment may be on shared platform and so many be subject to processor utilisation as well.

Customer Service Policy

We believe in providing the highest value of Customer Service we can, however we are a small business and as such may not always be available to respond in writing to enquiries. We aim to respond to all queries within the hour, but guarantee that we will respond within a maximum of 5 working days to any written communication (which can be sent to info@datalords.co.uk or our physical address below), although recommend for urgent enquiries you call our 24/7 telephone support line (020 7099 7484).

Should you wish to make a complaint, you can make address it in writing to: DataLords Ltd, Kemp House, 152 – 160 City Road, London, EC1V 2NX. We will respond within a maximum of 5 working days.

Domain Terms & Conditions (including Nominet terms & conditions)

All domains are renewed on an annual basis as part of your hosting; we will send out the invoice and reminder via email 30 days before expiry. We will send the emails to the email address on the account, it is the registrants responsibility to make sure their contact details are up to date. DataLords take no responsibility if your domain renewal fails due to your contact details being incorrect. If you do not wish to renew a domain please make sure you contact us a minimum of 14 days before your domain expires by emailing us at info@datalords.co.uk.

If you do not renew your domain before its expiry date it will have all services we provide suspended and you will have up to 30 days (protected period) after to renew the domain name at the original renewal fee.

DataLords will not guarantee the renewal of a domain name.

Upon registering .uk domain names, you also enter into an agreement with Nominet, and their terms and conditions can be found here.

Service Level Agreement

This Service Level Agreement (“SLA”) is applicable to the hosting products provided by DataLords:

Service Downtime Exclusions

The following are excluded from the monthly calculation of Service Availability:

Any utilised Scheduled Service Downtime

Any problems outside DataLords’ Network

Any interruptions, delays or failures caused by Client or Client’s employees, agents, or subcontractors, such as, but not limited to, the following:

Inaccurate configuration.

Non-compliant use of any software installed on the server.

Client initiated server over-utilisation.

Any problems related to the attacks on the machine such as hacking, attacks, and exploits.

DataLords’ Network is defined as the equipment, software and facilities within DataLords’ network segment, including DataLords’ contracted ISP service to which DataLords’ network segment is connected, collectively used by DataLords to provide the service.

Service Availability (“Service Availability”) is the total time in a calendar month that the DataLords is available through the Internet, provided that Client has established connectivity.

DataLords takes responsibility for the Service Availability within their network, and cannot be held liable for upstream problems.

The DataLords Network will be available to clients free of Network Outages for 99.95% of the time.

Service Downtime is any unplanned interruption in Service Availability during which Client is unable to access the services as described above that is determined to have been caused by a problem in DataLords’ Network and as confirmed by DataLords.

Service Downtime is measured as the total length of time of the unplanned interruption in Service Availability in a calendar month. DataLords provides direct support and expertise in the software it provides, any unplanned outages due to software failure are the direct responsibility of the software publisher and not of DataLords.

Performance Credit occurs when 99.95% uptime is not met. DataLords will refund you 5% of the monthly fee for each 60 minutes of downtime (up to 100% of the customer’s monthly fee). Network downtime is measured from the time the trouble ticket is opened by a customer to the time the server is once again able to transmit and receive data.

Payments & Refunds Policy

All accounts are set up on a prepay basis and all payments are to be in UK sterling. Although we reserve the right to alter the price of any account or service at any time (without prior notice) all pricing is guaranteed for the period of prepayment. Payment is due monthly or yearly depending on the product type, following the date that the product was ordered. Customers will automatically be charged again at the end of their prepay period unless closure notification has already been given at least 30 days in advance.

No bills or invoices will be sent by regular mail unless specifically requested. All invoices will be sent directly to customers via email on request.

We reserve the right to cancel any service at any time. In this event customers will be entitled to a pro rata refund based upon the remaining period of membership. If a customer contravenes our terms of service a refund will not be issued in the event of a cancellation.

Customers may cancel their account at any time. Any incentives offered to customers when opening the account will also be cancelled.

Fees charged on a prepay basis are non-refundable. If on a trial (you will be notified), once the initial trial period has expired customers are not entitled to receive a refund unless the service is cancelled by us. In addition some accounts may incur set-up fees, if so, these charges are also non-refundable.